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How to reach us about your account, a security problem or a complaint — and the one thing nobody here will ever ask you for.
Last updated 7 August 2026
1Your account
Sign in and use the chat widget in the corner of any page — it reaches the same people and they can see which account you are asking about, which saves a round of questions.
Never send anyone your password, your withdrawal PIN, or a recovery phrase. Nobody at Assetflow will ask you for them, and anyone who does is not from Assetflow.
2Security issues
If you believe your account has been accessed by someone else, change your password immediately from Account safety and then get in touch.
If you have found a vulnerability in the platform, report it privately before disclosing it publicly. We will not pursue anyone who reports in good faith and gives us reasonable time to fix it.
3Complaints
Tell us what happened, what you expected, and what you would like done. A complaint about money should include the reference from your statement — every entry has one.
We will acknowledge it and tell you who is dealing with it.